Watch Sport 38MM (1st gen), The most likely explanation is that the man punctured the battery. took it to apple and im past warranty and dont have apple care so i have to pay. It's unclear how many people are affected, but reports have cropped up several times on Apple's support forums and Reddit. Probably Apple had to collect enough evidence that this is not an isolated user fault issue. Question: Q: Apple Watch Series 2 Swollen Battery - Wont Turn On - GSX Portal Case SN4534. Apple did - few others. In response to Everythingbagel. So I brought the watch to an apple store and was told it would be exchanged for a new one. In response to kimberlyfromcanton. Photos of the issue have been shared by customers in the Apple Support … Apple has come to their aid by informing authorized repair facilities that the Apple Watch swollen battery issue is now covered under warranty. Related Articles. I got to send mine in and it was totally replaced. Just for next time, don’t ever try to put out a lithium ion battery fire unless you have a big bucket of sand (which won’t put it out, but will at least insulate it from other flammable materials while it melts through the floor). Although lithium-ion battery fires are rare (unless you bought a Samsung Galaxy Note 7), the sheer number of devices in use means that even a tiny percentage will result in a handful of fires each year. In response to Everythingbagel. In response to Nyhippie. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. Five years ago, very few systems used this battery type. Had to pay the battery replacement cost of $99 for the phone to be replaced. Support; Community; Browse Community Language EN. karasuzanne, Jul 13, 2017 11:09 AM in response to Everythingbagel, User profile for user: Thanks folks. Business systems like Thinkpads and Latitudes were made with rigid-cased packs containing steel-enclosed 18650 batteries - the very same cells Tesla uses in the Model S and Model X, but among PC makers, only Lenovo still offers and then only in a couple of models. The issue has been documented by users on Apple's support forums.Those experiencing the problem note that the swollen battery pushes the display up. Absolutely don’t step on it like you might with paper. Does anyone else have this problem and know of a solution? Swollen battery Apple Watch Just had my appointment with Apple Store Orchard in Singapore for a swollen battery on a launch day iPhone X. Twitter. In response to w83design, May 2, 2017 5:21 AM in response to Nyhippie Apple is currently dealing with a battery life issue on some of its Apple Watch devices, and is offering free repairs to customers who are experiencing swollen batteries. Jul 27, 2017 6:48 PM in response to Everythingbagel Ask Question Asked 1 year, 9 months ago. To start the conversation again, simply ask a new question. Next step is to go directly to the store. I just went through Apple Support chat and was told this is not covered. Priano … While it worked on this occasion, that too is an incredibly risky thing to do. I was at the apple store today and they sent it back and i will get a new one completly for free, even mine is 2 years old , Jun 9, 2017 8:36 AM in response to Everythingbagel Sign up to join this community . I just went through Apple Support chat and was told this is not covered. Facebook. At the end really, really happy. pullerboy99, May 26, 2017 11:04 AM in response to Everythingbagel, User profile for user: I'm taking it back today, and hopefully this time they will honor the warranty extension. Smart Battery Case Replacement Program for iPhone XS, iPhone XS Max, and iPhone XR January 10, 2020. iPhone 6s and iPhone 6s Plus Service Program for No Power Issues October 04, 2019. 15-inch MacBook Pro Battery Recall Program June 20, 2019. He also writes fiction, with two technothriller novels, a couple of SF shorts and a rom-com! In response to meejahor. Apple Watch with display popped off and swollen battery via ... described by users on the Apple Support Communities over the past few years. I agree there's absolutely no help on the phone. Be sure to check out, Video shows why Apple doesn’t allow in-store replacement of swollen batteries. Apple is said to have been hit by a new lawsuit, claiming that the company ignored the Apple Watch's battery issue. Tried contacting Apple via chat, the support guy keeps repeating it’s out of warranty and there’s nothing they can do. Cost is about £106. Ive been looking into the Apple GSX Portal (Case SN4534) which makes reference to this problem. Pinterest. Read this: 12 easy ways to improve Apple Watch battery life. It only takes a minute to sign up. In response to Everythingbagel, Same problem here. In response to Everythingbagel. There are several articles about an announcement that went out Friday extending the warranty to 3 years to cover this battery issue. Apple did - few others. May 2, 2017 7:18 AM Reply Helpful. Apple Watch users have for years complained of expanded, or swollen, batteries across multiple device generations. Whilst I was waiting I had a look on the Apple site. I read the fine print on the note they sent back with the watch, and it says the watch 'isn't working correctly because it has accidental damage'. MY Apple Watch battery swelled and is now pushing out my screen. This is a good move Apple! Yes mine just did the same thing from a swollen battery after 1 1/2 years. so swollen it just falls out if its not sitting. Recently my Watch (Series 2 42mm) wont turn on. Thread reply - more options. Check out 9to5Mac on YouTube for more Apple news: Introduced in 2007 by Steve Jobs, iPhone is Apple's flagship iOS device and easily its most popular product around the world. It has extended the Apple Watch service coverage to include the first-generation smartwatches suffering from this issue. May 2, 2017 7:18 AM in response to Everythingbagel I have this problem too, the battery push the screen up... its happens few days ago... May 26, 2017 11:17 AM in response to ukemefromyorkton But the swollen battery broke through and destroyed the unit. Wow, that's a good news. The most recent example was an iPhone 6 owned by an 11-year-old girl that caught fire. Nov 10, 2016 3:19 PM in response to Everythingbagel My own iPhone X suffered a swollen battery, and I was lent an iPhone 8 as a temporary replacement while my phone was sent to an Apple service center for repair. Apple.com or contacting Apple Support via. i have a 13 inch white macbook. I got the new one back a week later, and within an hour of wearing it the front popped off again. Which is ridiculous; I've never gotten it wet, it's just over a year old, it has no dents or scratches, and the battery is visibly swollen. Battery was swelling up when I charged it and he was taking it apart to see what was going on. But just a few moments ago … Apple has determined that, in a limited number of 13-inch MacBook Pro (non Touch Bar) units, a component may fail causing the built-in battery to expand. Check if you have AppleCare+ by entering your iPhone serial number.. I am asked to pay $298.80 and I do not live close to any store. May 3, 2017 10:42 AM in response to meejahor Must be common now. Jun 22, 2017 11:31 AM in response to kimberlyfromcanton I made an appointment in March and was told at the Genius Bar that I can pay $200 for the replacement. ukemefromyorkton, May 26, 2017 11:17 AM in response to ukemefromyorkton, User profile for user: Lithium ion batteries burn at over 1,000F, which is awfully close to the temperature where aluminum melts […] it’ll burn straight through your shoe and foot before you block oxygen to the violent reaction. Anybody can ask a question Anybody can answer The best answers are voted up and rise to the top Home Questions Tags Users Unanswered Jobs; iPad being using in wall mount battery swollen. any recommendations on where to get an apple brand battery for cheaper than 129$? Well engineered product use smart battery technology for warn of failure and over voltage / current protection. May 26, 2017 11:04 AM in response to Everythingbagel In response to kimberlyfromcanton, hi, if you haven't sorted your watch out yet I have just been told by the online Helpdesk the policy is definitely 3 years, Jul 13, 2017 11:09 AM in response to Everythingbagel Ask Different is a question and answer site for power users of Apple hardware and software. This isn’t Apple’s first dance with Apple Watch battery problems. More Less. Report: Swollen battery replacement for the Dell XPS 13 with Dell NBD Premium Support Fortunate. If you have AppleCare+, it gives you expert technical support and hardware coverage from Apple, including accidental damage protection. If your iPhone is covered by warranty, AppleCare+, or consumer law, we'll replace your battery at no charge.Not sure if you're covered? Lithium-ion battery fires burn fiercely at extremely high temperatures, and a very likely outcome is that it would simply burn through a shoe. iOS 10.1.1, Apr 24, 2017 10:33 PM in response to CecilB.16 I have same issue for first gen apple watch and apple offered free repair, my question is, will the new battery get same issue in future? Apple carries out a number of iPhone repairs in-store these days, but there is one fault that stores are forbidden from touching, and that’s swollen batteries. Keyboard Service Program for MacBook, … I have an Latitude E5270 that is ~2 years old and the battery has swollen to the point of impinging on the case since it is non-removable. If you don’t have AppleCare+, you’ll pay an out-of-warranty fee, as shown in the service pricing tables, above. My own iPhone X suffered a swollen battery, and I was lent an iPhone 8 as a temporary replacement while my phone was sent to an Apple service center for … To start the conversation again, simply ask a new question. Less, User profile for user: Best of luck~Cecil, May 2, 2017 5:04 AM in response to w83design 0. Next step is to go directly to the store. In response to Everythingbagel. I looked it up and found this: https://9to5mac.com/2017/04/28/apple-watch-expanded-swollen-battery-repair-cover age-warranty/. It was under AppleCare so I took it in today to be replaced. Each incident of accidental damage is subject to a service fee. Screen Replacement Program for Aluminum Models of Apple Watch Series 2 and Series 3 August 30, 2019. FTC: We use income earning auto affiliate links. Battery had been replaced by coworker who originally owned the phone and he thinks it was faulty equipment. The battery of Apple Watches, acco In response to Everythingbagel. My brothers did the same thing the same week as mine! 120. appleuser_chang, May 2, 2017 8:49 AM in response to kimberlyfromcanton, May 3, 2017 10:42 AM in response to meejahor, User profile for user: 2021 MacBook Pro details: New design, MagSafe, more, Netflix testing AirPods spatial audio support, Apple to bring Music + Podcasts apps to Microsoft Store, You’re reading 9to5Mac — experts who break news about Apple and its surrounding ecosystem, day after day. The man then stamps on the phone to extinguish the flames. I would recommend scheduling an appointment at an Apple store, contacting Apple Support via. There are several articles about an announcement that went out Friday extending the warranty to 3 years to cover this battery issue. Looks like no one’s replied in a while. All postings and use of the content on this site are subject to the. Hassan Abbas - April 4, 2019. Not the best experience as the options given me were to 1) risk my safety with the battery, 2) pay the $99, or 3) go to a 3rd party. Ben Lovejoy is a British technology writer and EU Editor for 9to5Mac. Sadly the website is not as clear as it could be and tries to cover most situations but “swollen battery”, which is a … Battery service - United States. This is not a safety issue and Apple will replace eligible batteries, free of charge. On one instance it showed the Apple Logo but instantly turned off again. There’s just too high a risk that these will be accidentally punctured during disassembly or removal, and a video of a DIY attempt at replacing a swollen battery in an iPhone 5s provides a graphic illustration of this…. He’s known for his op-eds and diary pieces, exploring his experience of Apple products over time, for a more rounded review. hegorman, Jul 27, 2017 6:48 PM in response to Everythingbagel. In response to ukemefromyorkton. I realized they had simply sent back my defective watch with the swollen battery in place. Affected units were manufactured between October 2016 and October 2017 and eligibility is determined by the product serial number. Whilst Apple were not any help on the phone or on line, thankfully when I took the watch instore, the unit was replaced without any problems. meejahor, May 2, 2017 5:21 AM in response to Nyhippie, User profile for user: The cost is over $140. (adsbygoogle = window.adsbygoogle || []).push({}); Reddit user tryagainin47seconds posted a video of a coworker attempting to dismantle an iPhone, which burst into flames. Question: May 2, 2017 7:46 AM in response to kimberlyfromcanton Very disappointed in Dell quality and the fact no warning for the failure. Storing so many components in such a small space should not be easy. In response to CecilB.16, Common problem, take it in and they send it back for repair, no charge, Apr 29, 2017 11:49 AM in response to Everythingbagel Twitter. I had the same problem. Last year, it offered free repairs for Apple Watch 2 models experiencing battery problems, including expanding. The risk of fire is increased by using batteries, cables, and chargers from unknown brands that may fail to meet the same safety standards as those used by Apple and other reputable suppliers. Unfortunately Apple doesn't sell the battery alone and I'm guessing it's at full retail. The fumes from lithium-ion fires are another hazard, so all told, you don’t want to go anywhere near messing with a swollen battery. More. I was unlucky since this issue happened to mine before this announcement and I was slightly out of warranty. CecilB.16, Nov 10, 2016 3:19 PM in response to Everythingbagel, User profile for user: Like most lithium-ion battery packs, the pouches used to power Apple Watch … I would have been glad to continue to use this Macbook plugged in as I had always done, even though the battery only kept a charge of 1-2 hours despite a low cycle count. I don't live near an Apple Store but I finally did get a hold of a senior supervisor who was really helpful. Apple is sued for swollen Apple Watch batteries. Everythingbagel, User profile for user: Has anyone been lucky enough to have Apple replace or repair a swollen battery original Apple Watch, even though it's past the three-year extended warranty offered for this issue? By. The battery itself appears to have been third-party. WhatsApp . battery is swollen. I fixed it myself and it wasn't that difficult - but was pretty surprised that Apple won't cover this swollen battery issue. Apple may provide or recommend responses as a possible solution based on the information provided; every potential issue may involve several factors not detailed in the conversations captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of any proposed solutions on the community forums. The Apple Watch, like the rest of smartwatches, is great engineering work. This site contains user submitted content, comments and opinions and is for informational purposes only. Q: The iPhone runs iOS and includes a large collection of mobile apps through the App Store. It’s not absolutely clear but I asked for a battery “service” I think they called it. I'm saddened by my watch popping off its crystal face at 3 years and 8 months after purchase- even though I bought Apple Care for it initially. w83design, Apr 29, 2017 11:49 AM in response to Everythingbagel, User profile for user: clemmons1948, Apr 24, 2017 10:33 PM in response to CecilB.16, User profile for user: Appsavvy, Jun 9, 2017 8:36 AM in response to Everythingbagel, User profile for user: More The interesting thing is that Apple has an open recall to the Macbook Pro 2017 model (13-inch MacBook Pro (non Touch Bar) Battery Replacement Program – Apple Support) for the same issue – battery is expanding. If I place it to charge it will get warm but wont turn on. 0120bentl, Jun 22, 2017 11:31 AM in response to kimberlyfromcanton, User profile for user: Nyhippie, May 2, 2017 5:04 AM in response to w83design, User profile for user: Such fires are short-lived, so it may have burned itself out rather than been extinguished by stamping on it. A swollen battery can prevent an Apple Watch from powering on or cause the display to burst open. iPhone battery replacement. In response to Everythingbagel, Hi! kimberlyfromcanton, May 2, 2017 7:18 AM in response to Everythingbagel, May 2, 2017 7:46 AM in response to kimberlyfromcanton, User profile for user: In response to kimberlyfromcanton, i called Apple Hong Kong today and got an appointment for tomorrow to replace this unit - try again - the phone staff had the memo about the extension, May 2, 2017 8:49 AM in response to kimberlyfromcanton Get an Apple store and was told this is not a safety issue and Apple will replace eligible,! First dance with Apple Watch from powering on or cause the display burst! Via... described by users on the Apple Watch from powering on or cause the display to burst.! The man then stamps on the Apple Logo but instantly turned off again use income earning auto links. 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