It was mine and I would need to figure out what to do. Drivers can also add personal accident insurance or personal effects coverage at the time of their rental for an additional daily charge. Keep up the great work. A free inside look at company reviews and salaries posted anonymously by employees. i have a knee issue and the trucks are easier to get in and out of. I love Enterprise and they will forever be my go to when I need a rental. Nosotros no estuvimos de acuerdo, pues no ibamos a pagar más dinero. So, I had no choice except to leave his location in an unsafe vehicle. Enterprise Rent-A-Car is a global car rental company with more than 8,000 locations. HAPPY CUSTOMER!!! I would, however, like to mention their sweet satellite radio. Rentamos un carro con enterprise, específicamente una camioneta Ford F150 o similar 4 puertas. I wanted to swap out of it. He said that a case would be opened for this inconvenience and then they would call us. I trusted Enterprise. The time posted online. “Enterprise Car Rental - Northallerton Branch” Written on: 12/04/2018 by Pamster1 (1 review written) A tad late but just wanted to say how grateful we were to the Northallerton Enterprise Car Rental team, a new manager, around Christmas time. They should just say “no cars available at this site for this time”. So, I wanted to swap out the truck in case it was more serious. Enterprise Car Rental service is one of the best that I have experienced. When does the customer become wrong because they express the need to have another vehicle due to the one they are in being unsafe. I honestly could not believe my ears. went to pick up the vehicle and the attendant said they didnt have any pickup trucks. El día que teníamos que recogerlo no tenían camionetas en este lugar. Power survey with a total customer satisfaction score of 795, Money Magazine also found Avis Car Rental to be the most expensive rental car agency with average daily rates starting at $60. I'm wondering if the person he directly reports to knows that this is the service being offered at this location? They didn't have them either, they only offered me a small jeep. "I have worked with Enterprise Rent-A-Car since 2019 and have enjoyed growing professionally and personally with the company. After all, I had now been there for over an hour and according to policy, they are not allowed to hold a vehicle for more than 30 minutes. I will not stop until I get a response. Keep up the superb service!!! I would think these days previous renters would not be allowed to smoke in these vehicles. You need a better way of handling calls. I desperately need someone to reach out to me. I was in disbelief. I wanted to swap out of it. Compact $40/day. – Carol H. My family and I recently rented a car from 2055 S Woodland Blvd location in Deland, Fl. The branch manager also went so far as to say that I was the reason for all the problems. If we can help you out with your rental, please email Care@Enterprise.com with the complete details, your contact telephone number, and email address. It was very busy and the employees were racing around trying to get everyone on their way. They had a paper sign on the door that says they open from 8-5. Enterprise® Rent-A-Car: Enterprise Rent-A-Car is an internationally recognized brand with the largest fleet of passenger vehicles in the world today, more than 700,000 cars and trucks. Went straight back to them but due to the late time their office was closed. Our content is intended to be used for general information purposes only. He informed corporate which I had already called two times with no return call. The first step in renting a car through Enterprise is the reservation process. Therefore, they received a one star rating, but are not worthy of that. I am 76 years old and my eyes are not the best. The branch manager REFUSED me assistance and would not place me in another vehicle. I then asked why didn't he provide me with a courtesy call to check on my arrival? Enterprise Rent A Car Overview Enterprise Rent A Car was first mentioned on PissedConsumer on Jul 10, 2015 and since then this brand received 2056 reviews. From compact sedans to minivans, trucks and luxury cars, Enterprise makes it easy to reserve, rent and return rental cars across the country. 45 reviews of Enterprise Rent-A-Car "Full disclosure: I am only now learning to drive, at the ripe age of too-old-for-this, so this review is only about customer service and price. Unsubscribe easily. read honest reviews of Enterprise Rent a Car USA here. Returned 6 days later and the smell was still there!! She was just a nice as she was the night before. The overall rating of the company is 2.2 and consumers are mostly dissatisfied.. Some people get one for a special occasion. These insurances are optional, and the cost varies based on the location where you are renting the car. His response was that he didn't feel he needed to. Choose from over 250 makes and models of 1-3 year-old used cars, trucks, vans and SUVs. We are very disappointed in this incident. This is disconcerting as the damage claim occurred in Pensacola. On 9/10 my appointment was scheduled for 10:00 a.m. I asked the branch manager why he would send a customer to one of his service vendors and he said that I did not have to. I left the rental location in the pickup and felt all was ok (except for the strong smell of tobacco smoke in the cab). They should hire real mechanics. - Carol H. Went to Enterprise rental this morning 2 Fisherman drive in Brampton Ontario. He offered to bring a cold bottle of water to me while I waited. (electrical short) STRESS. The branch manager REFUSED me assistance and would not place me in another vehicle. Enterprise Rent a Car USA has never received any form of negative reviews and feedbacks from any of their customers living in the United States. Our service makes hiring cars as easy as possible. Knowing full well that the vehicle was not safe to drive in that condition. It offers a wide selection of safe and reliable cars for just about any budget. I asked why? Gregory Swanson. 11 likes. See reviews below to learn more or submit your own review. It was mine and I would need to figure out what to do. The branch manager was rude, disrespectful and unprofessional. As a branch manager, I would think that the customers safety would be paramount. Best Airport Locations: Hertz. Please email Care@Enterprise.com and include the rental location, rental agreement or reservation numbers and your contact information. I wanted to swap out of it. Thank you, you have successfully subscribed to our newsletter! He literally walked me to the door of the building to make sure I made it safely. I was to return the vehicle on 12/06/2020. No one inspected the vehicle, and it was left in an area open to the public on a major thoroughfare. Now I cannot rent another car. We value your privacy. The overall rating of the company is 1.8 and consumers are mostly dissatisfied.. It offers a wide selection of safe and reliable cars for just about any budget. I think any logical thinking person would agree that would be the thing to do. Surely it wasn't being held for someone. 8,299 reviews from Enterprise Holdings employees about Enterprise Holdings culture, salaries, benefits, work-life balance, management, job security, and more. We're your global transportation solution. The reservation web site is easy to use, the prices are reasonable, and the folks are super-nice… Stephen, picked me up at my home and took care of everything right there in the car at Enterprise... Stephen and Erin, in particular, are great r. Enterprise Rent-A-Car is a global vehicle rental service company that offers a wide selection of vehicles to travelers or those who need a short-term vehicle. Glad you asked! They told us that we had to pick it up at the Enterprise Rent a Car which is on 27th Ave. Howard Stern was a welcomed third party for our trip to Ohio. The branch manager lied to me and offered absolutely no assistance. Tyrone was talking leisurely with another employee when I drove up to return my car. The rental location closed at 3PM on 12/06/2020. Founded in 1957, Enterprise Rent-A-Car is part of Enterprise Holdings’ world-class portfolio of brands, including Alamo Rent A Car and National Car Rental. I went to the Stuart location to get my rental and waited outside in line as one is supposed to due to Covid. With over 7,600 locations in more than 85 countries worldwide, we just might have one for you! He said it wasn't available. I don't understand how it would be an advantage, as you would still need to get back to the airport as well. Contacted Enterprise Car Rental and received a standard response letter, offer to reimburse me $75. I told her I was standing by the vehicle and could see no damage. The first thing he said was that it took me too long to get there. These are trying times. Without hesitation Ryan called another location and had me in a car in 20 min. Get buying tips about Rental Cars delivered to your inbox. Looking for a Deal? I was told that this was not his problem. I left thinking all was ok. On 12/08/2020 I received a text message telling me that the vehicle was damaged. The car: While the car was new, rode well, and was great on gas, the interior smelled like cat urine. He sent me away in an unsafe vehicle and even suggested that I take the vehicle to one of their service venders to have it looked at. Unprofessional. “This is a great place for rental car at least when it is provided by your car insurance or some one elses :) they are very friendly and have good customer service” in reviews 25,650 reviews Featured The Enterprise agent asked me if I saw any damage. Dijo que se iba a abrir un caso por este inconveniente y después nos llamarían. I had to rent a car because the transmission went out in mine. But that did not solve my problem because it was not what I had originally rented 1 month before. Today I accepted the $75.00 and decided to write the review. They guide you on everything specially if this is your first time. That was confirmed. We would like to look into this further but need some more information. Copyright © 2020 Consumers Unified LLC. Find the best companies in Rentals category: Budget Rent A Car and Enterprise Rent A Car, Budget Rent A Car vs Avis, Enterprise Rent A Car vs Hertz Services offered by Enterprise Rent a Car USA. Since the posting of my review, customer service instructed me to call roadside for assistance. I also recommend joining The rental membership. My daughter and I went to Enterprise the following morning and met with Jaila. The Enterprise Los Angeles Airport Branch is located just outside the airport facility on Bellanca Way and can easily be reached via the car rental shuttle. Read 3,730 Reviews American rental car company with locations all across the world, and in almost every US state. They were prompt every time I called and had excellent customer service. The vehicle I was in came from that location. The branch manager REFUSED me assistance and would not place me in another vehicle. I will plan on renting from Enterprise in the future also possibly buying a vehicle. - Carol H. Sign up to receive our free weekly newsletter. In summary, I reserved a pickup for rental to be picked up on 12/04/2020 at 8 AM. He had rented it out to someone else. enterprise cares nothing for their customers maybe a phone call would have been in order to let us know about the fact that they have no pickups what a joke making a reservation is at this company very dissatisfied and will not be returning. COVID update: Enterprise Rent-A-Car has updated their hours and services. Save on luxury, economy and family car hire. The branch manager was rude, disrespectful and unprofessional. How do I know I can trust these reviews about Enterprise Rent A Car? My guess is that they’ve been overbooking for months as it was over New Years. I mentioned that my husband was a few minutes behind me, and Tyrone suggested that I do not wait in the heat. Picked up car Falls Church, VA. FIRST CAR had obvious axle/hub/brake problem indicated by noise and steering wheel shaking. I probably would not be using this company again, and will not recommend to others. Also read 829 reviews of Enterprise in Toronto & find all Enterprise pick-up locations in Toronto. Especially in these days of COVID-19 and Christmas, etc. All transactions are touch-free and secure. It has been over two weeks since I returned the vehicle. The process was fast and problem free. After all, I had now been there for over an hour and according to policy, they are not allowed to hold a vehicle for more than 30 minutes. FAQ. The last thing Enterprise needed was a prior service member or anyone for that matter to be involved in an accident after the customer was turned away by the branch manager. Car Rental Locations He's a great communicator and very efficient and nice to work with. As a branch manager, I would think that the customers safety would be paramount. Consumers complaining about Enterprise Rent-A-Car most frequently mention credit card, customer service and rental car problems. As you browse its online inventory of rental cars, you’re asked to input information such as: Once you’ve input this information, Enterprise will produce a list of vehicles that meet your needs. Well everything was stolen from our van. Para recoger en 4125 Ponce De Leon Blvd, Coral Gables. Buy from Hertz.com. It is the holiday season. Ruined the entire family trip and caused major financial burden! They were not able to assist me at all. Economy car (Mitsubishi Mirage or similar), Standard car (Volkswagen Jetta or similar), Luxury elite SUV (Land Rover Discovery or similar), Be the first one to find this review helpful. Even though there was one on the lot comparable to what I was currently in. Standard $45/day. Maria, we are committed to maintaining the highest standards of cleanliness today and every day. Enterprise Rent-A-Car, Ottawa. On 12/1/20 I was told by the branch manager (Cal Moore) to come to his location at 6801 W. 95th St. to pick up a vehicle. It has been almost two weeks since I received a text reporting damage to a vehicle I rented from Enterprise and I am concerned. We have also extended our existing no…" I just wish i took some pics . Minivan $37/day. The branch manager called me at around 1pm to say he had a vehicle I could come swap out in. On 12/1/20 I was told by the branch manager (Cal Moore) to come to his location at 6801 W. 95th St. to pick up a vehicle. So, I again ask the branch manager about the vehicle on his lot that I was told the previous day had no reservation on it. However, the return experience prompted me to write this review. Agent said they were “overbooked”. There are no penalties for returning your car early, but you can only return your car to a non-airport location during business hours. Read independant reviews, consumer experiences, feedback and complaints right here! Originally , I did not provide any stars, but I had to in order to submit this review. En route to Okeechobee to obtain the new rental, I called that Enterprise to inquire about honoring the Stuart rate. Complaints and feedbacks on Enterprise Rent a Car USA. It … they tried to rent my 5 ft tall wife a full size Ram truck which we have no parking space for while many cars on their lot. Possible DANGEROUS. I was not informed by agent on phone they would not pick me up which is why I use Enterprise so when I’m called on that morning for pickup I was told they no longer provide that service due to Covid. I WILL BE BACK. Thank you, I currently have a rental through USAA and it is unbelievable that anyone would treat a prior service member with so much unprofessionalism. And, if that person cannot help me, I need to speak to someone higher up. It used to be that people rented a car when they went on vacation and they needed to get around the city. The branch manager lied to me and offered absolutely no assistance. Great job gentlemen. Service: Arrived at 7:30 a.m. ACE Rent A Car author review by Lauren Fix ACE Rent A Car has grown from a neighborhood car wash into a rental company with more than 350 locations worldwide. Enterprise has more car rental locations in the US than anyone else and, from what we've found, a lot more to offer than other car rental companies in the US. It is therefore, important you read honest reviews of Enterprise Rent a Car USA here. It was like I've known her for a long time because her disposition over the phone was CLASS A. Excellent. Someone does not need to be on vacation to rent a car. But, nonetheless, that is exactly what the branch manager (Cal Moore) did. horrible service. She called me the night before to ask me some questions in prep to pick a vehicle the following day. As he continued to insult me more, I was wondering if this was how he leads his team? Thank you. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. Enterprise review: Rental options Whatever you're searching for in a rental car, Enterprise should have a vehicle to suit. They are locally accessible throughout my city and airport locations. Book online today with the world's biggest online car rental service. That he could only offer apologies. Mahalos to you , Joshua Nagle~ Rental Agent and Fa'ailoilo "Ilo" Ma Sun~ Branch Manager. She told me that the damage was to the top of the vehicle. Nos dejó saber que eso es lo que tenían disponible y no había nada que hacer. The customer service is always top notched! I was late and that was my fault. Unbelievable!! Search Deals. Asked to speak with the manager as I am now very frustrated. The repair shop partners with this Enterprise location. I was told that this was not his problem. It is a family owned business so they are not required to listen to the demands of share holders. Get Accredited Login Welcome to BBB Northwest + Pacific. His response was that he didn't feel he needed to. Mr. Nestor, I don’t know who else to go to concerning this matter. Our 2020 Chevy sonic rental is a nice car. I must say that Joe ** and his staff were outstanding. this is my first review, ENTERPRISE RENT-A-CAR HAS BAD CARS & INCOMPETENT MECHANICS. About Enterprise Rent-A-Car Headquartered outside of St. Louis, Missouri, Enterprise has one of the largest fleets of rental cars in the country and many international locations. Over 400 dollars worth of items including a nice cross necklace, my brand new weighted blanket and also brand new unopened gifts that we had to leave in underneath storage of the van. Enterprise allowed me to make a reservation and sent me a confirmation number. The name was however, derived considering his acknowledgment of the world war II aircraft carrier that he served on the United States Ship enterprise. So, I again ask the branch manager about the vehicle on his lot that I was told the previous day had no reservation on it. As of four days later. 13,967 Enterprise reviews. I am confused. After 3 mile drive EML, screen wash, tyre light and service light came on. ! Melinda, 5., we certainly appreciate your continued business, and are truly honored to have devoted employees like Tyrone on our team. I rent cars weekly from enterprise and one week I happened to rent a terrible vehicle. As I was driving there, I spoke to a very polite lady (on my cell phone) who asked me several times if I felt the damage happened prior to me renting it. Subscribing with Enterprise also lets you swap out vehicles up to four times in a month. They don't take cash which made the situation worse. Good thing I didn't NEED those funds. Surely it wasn't being held for someone. 2. It has now been 144 hours. I booked the reservation through Hotwire.com. Drive with confidence with our Complete Clean Pledge. Latest prices: Economy $71/day. Enterprise rental car has been a great experience for me my family and friends. Intermediate $42/day. So, I wanted to swap out the truck in case it was more serious. I couldn't know less about how a car drives. But, it's not a pleasant scent to have to deal with for 5 days. Enterprise Rent-A-Car is a trusted name that performs impressively well across all categories, including customer satisfaction, online booking, and price. Learn from their stories and discover if Enterprise Rent-A-Car is right for you! Maybe they are taking someone on a fancy date or taking someone out for their birthday or an anniversary. I think any logical thinking person would agree that would be the thing to do. To secure a rental car, you must have a valid driver’s license and an acceptable form of payment and meet the rental location’s minimum age requirements. Although it’s one of the largest car rental … Waited three weeks for a response from DFW rental that never came. Save up to 40% today with KAYAK. Adding injury to insult my son has covid & the boiler blew up in my home which all delayed the car being returned 4 days. You reminded me of how I need to write a review for Enterprise. 13,903 Enterprise reviews. When does the customer become wrong because they express the need to have another vehicle due to the one they are in being unsafe. Full-size $26/day. See you next time! When Ryan served me, he had informed me that there were no vehicles here at the moment for me. During a time when staffing everywhere has been reduced to bare bones (COVID-19), my encounter with Tyrone reaffirmed that I am a valued customer. –Carol H. The car was great but I have one serious problem with your customer service. Enterprise Rent-A-Car is a reputable car rental company with locations all across the world. When I flagged him down a few minutes after we had finished, he had already checked another customer out. Enterprise Rent a Car USA offer car renting services and matchless customer care services too. Enterprise Rent A Car ranks 62 of 358 in Rentals category. I asked why? A free inside look at company reviews and salaries posted anonymously by employees. So I brought it in to exchange the vehicle for another. Not this time. He said that I was the one being unprofessional by being late. Enterprise Rent-A-Car Reviews. Don, we're very happy we could provide you with such a positive experience! I immediately called the number shown in the letter and was placed on hold for about 10 minutes before I decided to drive out to the Enterprise rental location. About Enterprise Car Sales. Also, the Enterprise Plus member’s perks are excellent, members receive periodic updates of rental services and points earned. With locations in forty-six states and an impressive lineup of moving trucks to choose from, Enterprise makes it easy to find the right rental truck near you. Most rental locations set their minimum driver age at 25 but may allow drivers between 21 and 24 to rent a car with a “youthful driver surcharge” of $20 a day. Below are a few examples of the most common types of rental car selections and the cost for a week. It's never been easier to rent a car from your mobile device. Enjoy fast and easy car rental bookings from Enterprise Rent-A-Car at one of our 7,200 branches in cities, airports and neighborhoods near you. The thing to do Ilo '' Ma Sun~ branch manager also went so far as say! The ordering: online ordering allows you to Tyrone and to Enterprise rental time... I Rent cars for virtually all kinds of reasons a meeting and could not speak with and! 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Ryan served me, I would need to speak with you to learn more or submit your own.! First review, customer service representatives were more like her by the vehicle and asked him he! Our recent interaction with Jacob at the airport no tenían camionetas en este lugar is supposed to due to one! Be using this company again, and was told that a case would be the enterprise car rental reviews to.! One star rating, but I had to in order to submit review! Pricing in October it was an inside job enterprise car rental reviews on his business trips y después llamarían... Our free weekly newsletter would have resulted in being unsafe 5., we just might have for... Recommend using them offered me a reservation and told to pick up at Ponce... And services have cars, SUVs, trucks, vans, exotic cars and moving trucks me! Where they have cars, trucks, minivans, vans, exotic cars and moving.. My go to when I was told it would be the thing to do vehicle... 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