No, your current elderly persons travel pass will remain valid for travel until it expires. Lost or Stolen Bus Pass - You should notify us as soon as possible by Contacting Us. Online. When you reach your 60th birthday you can apply  for a Merseytravel Over 60s travel pass. travel pass will not be issued for that term. You cannot use the pass on coach excursions, special bus services, excursions, National Express or Merseylink. Please call 0151 330 1001 8am to 2pm Monday to Sunday, Merseylink Enquiries for booking updates, cancellations and membership queries. Replacement bus passes. View bus timetables … You can renew your bus pass up to 8 weeks before it expires. There is a £5 fee for replacing a lost Disabled Person’s Pass. The concessionary bus pass in Scotland is called the National Entitlement Card. If you lose your Local 60+ or if it is stolen, we will charge you to replace it and issue a card of the new design. We aim to have normal service resumed as swiftly as possible. Merseytravel Over 60s pass - on local buses within the Merseyside boundary, on the Merseyrail network (City, Wirral and Northern lines within Merseyside and as far as Chester, Ellesmere Port and Ormskirk) and on the Mersey Ferries for single river crossings (not River Explorer or Special Cruises). Disabled and older people in England will continue to benefit from free off-peak bus travel for the foreseeable future, keeping them connected with their local towns and cities. If you apply by post you may have to wait for a few days for your application to be processed. If you would like to receive your pass in time for your 60th birthday, please apply at least two weeks before the date of your 60th birthday. Travel concessions for people with a disability. Please call 0151 330 1004 7am to 7pm Monday to Friday, 8am to 5.30pm Saturday and 8am to 4.30pm Sunday. You cannot use the pass on coach excursions, special bus services, excursions, National Express or Merseylink. Please call 0151 330 1000 7am to 7pm Monday to Friday, 8am to 530pm Saturday and 8am to 430pm Sunday, Merseylink Bookings. If your bus pass is lost or stolen please notify us as soon as possible by calling 01926 359180 or visit any of the libraries and council offices which offer Concessionary Travel. Please send photocopies, not the original documents. Tunnel Fast Tag - tag@merseytravel.gov.uk . Lost Passes. If you change your name you must take your pass and proof of your new name to a Merseytravel Centre. Merseytravel National Travel Pass. Train Stations. Do I need to change my Local 60 + Travel Pass to the new design? Merseytravel Over 60s pass - All day on Saturdays, Sundays and bank holidays. Within Greater Manchester: travel for free on all buses and Metrolink trams within Greater Manchester between 9.30am and midnight, Monday to Friday, and all day at … Contact your local council to find out who issues disabled bus passes in your area as part of the English National Concessionary Travel Scheme. The bus companies are under no obligation whatsoever to enter into such a relationship with Merseytravel, and almost certainly refuse to do so unless all of their costs were met, and they were compensated for all lost revenue in the future from taxpayers money. If the chip in your pass is not working we will not charge you to replace your pass. If you prefer, you can let us know about a change in your name by posting your pass and the proof that you need to show us direct to the Concessions Customer Delivery Team. You cannot use the pass on coach excursions, special bus services, excursions, National Express or Merseylink. No trains are running from the station. If you do not pass through a rail gate on your train journey you must show it to a member of staff if asked. Please call 0151 330 1002 8am to 8pm Monday to Friday and 8am to 6pm Saturday and Sunday, Mersey Ferries queries, bookings and timetable information. You will need to contact Arriva Customer Services on 0344 800 44 11 to let them know. You should allow 6 weeks for your application to be processed. Make sure that you have told us if you have changed your name and address. Merseytravel Over 60s pass- on local buses within the Merseyside boundary, on the Merseyrail network (City, Wirral and Northern lines within Merseyside and as far as Chester, Ellesmere Port and Ormskirk) and on the Mersey Ferries for single river crossings (not River Explorer or Special Cruises). You will need to know the bus number you left your property on. You don’t need to have a physical health problem - people with learning disabilities can apply too. English National Concessionary Travel Pass issued to Merseyside residents - on most buses in Merseyside, on the Merseyrail network as far as Chester, Ellesmere Port and Ormskirk and on the Mersey Ferries for single river crossings (not River Explorer or Special Cruises) plus local bus services anywhere in England. If you already have a Merseytravel Local Travel Pass you do not have to reapply. Unfortunately we cannot respond to letters received at Mann Island for the foreseeable future so please contact us by phone or e-mail. Weekly, Monthly or Annual Ticket- Bring a passport size photograph to any Merseytravel Centre or Merseyrail station.. This payment is non-refundable. ... A fee of £25 is charged by Arriva for a lost/replacement pass. Local travel information, ticketing and travel passes. Passes for 60+ You can travel free on buses, trains and Mersey Ferries if you are over 60 and live in Merseyside. If you want to know when you will receive your Merseytravel National Travel Pass check the ready reckoner on pages 13 – 14. They may, at their discretion, replace a lost or stolen ticket or pass (with a ticket or pass … If the office is closed please leave an answerphone message giving details of the item you have lost and the journey you made when you lost it. Your bus driver. You will need to place your pass on the card reader on board the bus or at the rail gate every time you make a journey. Arriva Bus Help Portal Find out more and how to apply on the Merseytravel website. Local travel information, ticketing and travel passes. Cookies - we do not use cookies to store personal information about you, we only use them to improve our website for you.For more information see our Cookie & Privacy Policy page. We will charge you to replace a damaged pass. MetroSmart and ticket enquiries - smart@merseytravel.gov.uk. We aim to have normal service resumed as swiftly as possible. I live in Scotland. Buses Buses and bus passes in Wirral are coordinated by Merseytravel in partnership with private bus operators, the main operators are Stagecoach and Arriva. Most popular with students are Merseytravel’s SOLO (Buses), RAILPASS (Trains) or TRIO (Buses, Trains and Ferries) tickets. You can apply up to three months before your 60th birthday for your Over 60s pass but we will not send it to you until you are 60. • A suitable passport-sized colour photograph of yourself, which must have been taken within the last 12 months (please make sure you write your name and date of birth clearly on the back of your photograph). The pass is free, and lasts between one and five years depending on your disability. For up-to-date information on all bus, train and ferry services, call Traveline Merseyside on 0871 200 22 33, open 8am – 8pm, 364 days a year or visit www.merseytravel.gov.uk You can order a replacement online if you have already created an online account, or at a Bus Station Travel Centre Please make sure that you read the Terms and Conditions before using your Concessionary Travel Pass. Station Commission begins journey towards a world class rail station for the Liverpool City Region, Ferry users reminded ahead of Seacombe ferry terminal closure for major refurbishment programme, Metro Mayor issues key advice for those travelling during the festive season, The Apprentice Travelcard for 19 – 24 year olds, Refunds, Returns, Compensation and Overcharging. While you can buy a bus pass at our Guild Shop, unfortunately, we cannot issue replacement bus passes. If you find your pass after requesting a replacement pass, the charge cannot be refunded. Applicable zones. Stolen Passes. Across Merseyside. Metro Card will launch on 2 December, replacing Walrus. You can apply for your English National Concessionary Travel Pass up to three months before you reach State Pension Age. If your Pass has been stolen, report it to the Police and they will give you a Crime Reference Number. Lost, Stolen or Damaged Senior Passes Replacing lost or damaged passes There is a £5 fee to replace a lost or damaged Senior Pass. Merseytravel prepaid tickets, National Concessionary bus passes and Arriva day tickets are all valid on this service. You can find out when you reach your State Pension Age on the Government website. Telephone: 0151 330 1000 B. You can apply at a Merseytravel Centre or by post. Lost travel passes • If a travel pass is lost the expectation is the student and/or family will contact Merseytravel to see if it has been handed in to lost property. Tunnel Fast Tag - tag@merseytravel.gov.uk, MetroSmart and ticket enquiries - smart@merseytravel.gov.uk. Arriva help - frequently asked questions about Arriva. We will accept one of the following: a recent council tax bill, gas, electricity or water bill, driving licence, bank or building society statement, official tenancy agreement or letter from the Department for Work and Pensions. Concession, Merseytravel, PO Box 1976, Liverpool, L69 3HN. If you visit a Merseytravel Centre and your details are correct you will receive your pass straight away. Contact Transport for London lost … We will charge you to replace a lost or stolen pass. Our Customer Contact Centre is currently working to amended opening hours to make sure we can support you with your travel needs when you need us most. We will charge you to replace a lost or stolen pass. Can get an application form from your Local council to find out more and how to on... 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