Such a shame. There are ample funds in my accout. Smile Bank BAD Is anyone else still have their computer intact after trying to deal with Smile's "new" Website. Have tried on several computers so I know it’s not mine. If I could give them a minus - I would. I've been with Smile for over 10 years but am switching now.Their customer service is fine once you get through. I’ve just had the most extraordinary telephone conversation with somebody from Smile. I have been a customer and supported Smile for over 20 years. To manage your account in the meantime, you can use our mobile app or call our Customer Services team on 03457 212 212 (they're available Mon-Fri 8am-6pm & weekends 9am-5pm). Moved to Monzo who understand customer service. Well, no it wasn't. Tina J Grant. I WANT MY MONEY NOW £52.86! - Dan, Hi Ruby, thanks for the 5 star review. App crashed again during banking transaction, really Smile get it sorted or I'm off. Read honest and unbiased product reviews from our users. There are some circumstances in which you'll need to call our customers to resolve an issue with verified by Visa, however they should be doing this correctly first time. This is an issue we're aware of and working to resolve as soon as possible. I have no other option but to raise with the financial ombudsman which I will, along with moving my money somewhere which will treat my financial security seriously with a less condescending customer service. This bank before they sold it to these aliens used to be excellent, but now it is a mess. © 2021 Trustpilot A/S. Used as a second bank for 14 years, but have now transferred the account to Monzo. Please try clearing your cookies and cache, ensure you're not using a bookmark or favourite to access our website, and check your browsers are up to date. It will be a sad day as I have been a loyal customer for a long time but the failure for smile to get there act together leaves a lot to be desired. Not moved with the times. I’ve been a customer for ten years. They replied today for the first time – fourteen days later. Who did the UI designs for this? Thanks - Chris, Hi Mary, I'm sorry for any inconvenience caused by this. Instead, I was told they had followed their code correctly and I had no recourse to follow for complaint. Advice welcomed! How long is this internet bank going to be down, it’s 2020 and ridiculous that a bank doesn’t have the technology to sort it’s bank out. Have been trying to access my account on line for 3 days now. Please return to the basics - strong customer support and a firm ethical backbone! I have been with smile since it’s inception, I don’t know how many years it is but enough is enough it looks like I will be leaving. It used to be reliable in the past. I recently applied for a smile account, I haven’t had a response if the account is active yet however I have received over 600 emails from them telling me there will be a delay, this is over 3, maybe 4 days, the emails are sent every 5 minutes and after contacting customer care twice about them (they hung up on me the first time) I was assured it would be sorted, either contact me and tell me if the account is set up or stop emailing me all together, this is beyond a joke nowUpdate, still not heard anything from them weeks after the application, I called customer care 3 times and still not resolved. We're available 8am-6pm Mon-Fri, 9am-5pm on weekends. Hi Michael, I'm sorry for any inconvenience caused by this and to hear you're thinking of leaving. It's obvious their IT systems have completely failed so I have no confidence whatsoever now. and the parent co-operative bank.I was looking for a simple straightforward current account and was unhappy with the way my present banking arrangements were going.The application process was fairly standard but the ultimate electronic verification procedures are severely flawed when activating your online account (they have … As part of your terms & conditions there are times we may need to check payments and in these instances we'll initially decline the transaction. Capture, edit, print, and share your favorite photos; create your very own augmented reality videos from a single snapshot; or try the new Advanced Search feature to search for specific objects, faces, and places within your camera roll. I don't even know if my money is safe now. Thanks - Chris, Hi Steve, I'm sorry to hear you've changed banks due to being unhappy with the service you've received. The programmers if one could call them that are useless, and trying to obtain a printed statement is now an ordeal. I've attempted to use chat but waited for over 30 mins at position 4 on a couple of occasions so gave up. Review titled Claremont Bank Surgery . View SMILE BANK DENTAL CLINIC on Map. Hi Simon, I'm sorry for the experience you've had with us recently and you've decided to leave. Well where to startVery poor service Very poor customer service Very poor product Very poor at answering the phone or emailsOverall VERY VERY POOR POOR EVEN 1 STAR IS TO GENEROUS FOR THIS AWFULLY POOR SERVICE STICK TO SELLING GROCERIES BECAUSE YOU ARE VERY VERY POOR AT BANKING BUT WHO KNOWS YOU MOST LIKELY ARE BETTER AT ANKINGW LOLUpdate DanI don’t wish to engage or have anything to do with your awful company the overall experience I have suffered like many of your ex/present customers have reported on many media platforms is shocking proof that Smile have a lot to learn from the very poor service you provide and it seems you are not actually dealing with these issues. Never had an issue. - Dan, Hi Alan, I'm sorry to hear you're unhappy. Useless website. I had chased it up several times in the meantime.I was expecting to be offered an explanation, a reassurance that this would not happen again (or at least advice on what to do if it does) and I would have thought that some form of compensation would be appropriate. Get this address as SMS, Send SMS ZQD58P to 7732033330. Government bond yields stayed unusually low, supported by monetary accommodation, sustaining the search for yield. The computer problems that they were having mid-year seem to of been sorted out now.Overall, I can Smile. Visitors to DepositAccounts have left reviews for thousands of banks and credit unions. We really appreciate your comments and I'm glad you find our services easy to use :) - Chris, Hi Eleanor, I'm sorry to hear what's happened and you've decided to leave. Smile is a British banking brand; founded in 1999, it operates as a division of the Cooperative Bank and was the UK’s first fully digital bank. Hi, I'm sorry to hear about your recent experience. - Dan. If the customer facing front of the bank is this bad lord only knows what chaos and carnage is going on behind the scenes. Alternatively, if you're able to access online banking via our website, please start a live chat or send us a secure message. A message told me to phone back at 8am, so I did, and just went on hold, never being answered.I contacted the bank online that morning, due to the urgency of this time-sensitive issue (which I explained). The bank has now stopped phone support for most things which is just rediculous. Very worrying.My advise - keep checking your balance and look for somewhere else to bank ASAP.UPDATE I note that Smile have made the effort to reply to my review and acknowledge my concerns, just as they have all the other people that have left similar negative feedback. Thanks - Chris, Hi Joel, I'm you feel this way and you've decided to leave. I always have a big inexplicable gap between Current Balance and Available Available balance. - Dan, Hi Craig, I'm sorry to hear you've switched to another provider. This line is available 8am-6pm Mon-Fri, 9am-5pm on weekends. Whenever I click on the login button on various browsers it never loads. 403 talking about this. The KODAK SMILE app is designed to work in sync seamlessly with your KODAK SMILE Instant Digital Printer. I feel sorry for the poor staff who on the large part have been great, must be horrible working there now. smile, Britannia and The Co‑operative Bank are trading names of The Co‑operative Bank plc, which is a member of the Financial Services Compensation Scheme (FSCS). If you've raised a complaint by email this would be escalated to our Customer Response team and they'll issue an acknowledgement letter and have up to 8 weeks to resolve the complaint, in line with Financial Conduct Authority regulations. Thanks a bunch Smile. The App is easy to use, always up to date and you can access your savings account and credit card from the same log in. Progressively worse as time goes on and it's a huge shame.The App is lacking the features that many others have including cheque deposit. Please call 03457 212 212 and you'll be able to speak to someone because this is our general customer service number. I'll ensure your feedback is passed over to the relevant teams. I've been trying to access my online banking for a week and need to do some business accounts urgently. All was fine. Max and Sasha building playhouses and playing with fun toys. It is impossible. They must have had all the flunked out Geeks to do up the old one. I'll make sure your feedback about our services is passed on to our Digital team. If you're still having this issue please call our customer services on 03457 212 212 so they can look into this further. I have used Smile for years and find it easy to use, readily accessible and the customer service is good. Smile Bank reviews can help you to become Smart Money People by finding out what other customers have to say. I have felt like throwing it out the window, though I know it is the fault of Smile, not the computer. Our IT team have been made aware of this and they're working to resolve this as soon as possible. Web based online banking crashes Chrome browser repeatedly. The Smile Bank, Malaga: Hours, Address, The Smile Bank Reviews: 4.5/5 Thanks - Chris. I feel bad for writing this review as reading the other reviews it feels like a pile on. - Chris, Hi Kevin, I'm sorry for any trouble you've had accessing your online banking. Hi Shekhar, I'm sorry for the experience you've had so far. This should be HTML 101, but not for this 'internet' bank, oh no... Hi Mark, I'm sorry for any inconvience caused by what's happened. Is there a problem with access at the moment??????!?? The level of service has declined progressively , I have recently had numerous " possible fraud alerts .. but it impossible to get thro to speak to someone even when they initiate the call. Smile bank works very well UNTIL you need to speak to someone, then it is terrible. Due to this, please try calling us from another device. Like many others have said you used to be great but are now appalling. © 2021 Trustpilot A/S. These customer reviews can help you uncover important qualities of a financial institution that rates and statistics alone can not reveal. It’s embarrassing service. Whole bank is a complete shames - a once great bank, now reduced to barely functioning. Not me any more. Since 1999, Smile Bank has provided online banking services including credit cards and current accounts to customers throughout the UK. So we can look into the issues you're having with our online banking & our mobile app, please get in touch on Twitter/Facebook. I moved to Smile several years ago because I wanted to join an ethical bank. Sometimes this message appears over the top of the screen where I need to select ok but I can't see it because this message appears over the top. The last year and through the pandemic I have stayed a customer out of pure loyalty, but I have reached peak frustration at repeated service outages (several days sometimes), a lack of information about the service being down, inability to make payments via the app, seemingly random online errors and unhelpful error messages, poor website design, the list goes on...Time to move on now. Thank-you for taking the time to post this positive review. I would recommend them to anyone. Smile were trailblazing in their day, but the product is now dated, customer service is shocking, and the number of times you can't access the system is unacceptable. Eliminates 99.9% of Bacteria: Designed to kill 99.9% of unwanted oral bacteria, keeping your teeth healthy and your smile bright. This year's flu clinics have certainly taken some organisational changes for social distancing, thank-you for acknowledging this. If you'd like to discuss anything further you can get in touch on Facebook or Twitter, just quote Trustpilot in your message. Hi Sarah, I'm sorry to hear you're having issues accessing your account. What has really happened to you Smile bank. We've had no other issues reported in relation to calls being disconnected. Have tried calling the main contact number but have been disconnected three times before I even get to speak to someone. If you have any further issues you can also reach us on Facebook and Twitter. Happy with a service I have used for 20 YearsI have had smile accounts for over 20 years, and I have been more than happy with the service. Box 101, 1 Balloon Street, Manchester M60 4EP. To provide a more complete and well-rounded review, I like to include the opinions of other users. This is everything you need to know to make a good choice. Smile really need to up their game. Our IT team are aware of an issue with our smile mobile app and they're working to resolve this. Thanks for your review. BUT - what is going on with the app being down so often? Frustrating beyond belief. What happened to me was bad enough, but to effectively just be told “Tough, we're not giving you a reason and if we do it again next time you’ll just have to suffer” is the most extraordinary response to a complaint from a loyal customer that I have ever experienced.Why would anybody want to bank with somebody that treats customers like this? Call the number and its out of service. The Co-operative Bank, and therefore smile, has full FSCS protection, which provides compensation for the loss of up to £85,000 – as is the standard for UK bank accounts. Update: Thank you for the reply. There are so many better companies in this market space. The feedback you've given will be passed over to our Digital team. After a hell of a long time being with smile (20 yrs?!) If you're having any problems making transactions online you can send us a secure message and we'll be happy to look into it further. This is done to protect customer accounts but I appreciate on this occasion it was a genuine transaction to buy food. Soon to be another bank defunct due to people voting with their feet. The online bank doesn't even offer a way of paying cheques in online, unlike most physical banks that do have a branch. Had issues with my visa card and the first operative was downright rude to such an extent I wrote a complaint but never heard a reply. Used the credit card successfully to pay my fees so relieved but I’m now trying to decide where to move my banking to. I’ve been a customer for 20-odd years since Smile first started as a pioneering online/ethical bank, but the app and online facility has noticeably fallen behind even the basic online services offered by every other ‘normal’ bank. 990937. The day after my switch date 52.86 appears back in my smile acc. I simply can’t believe this.Just after Christmas, for no explicable reason they blocked my payment for a Tesco delivery, due at eight that morning. Smile The Internet Bank free download - Internet Download Manager, Comodo Internet Security, AVG Internet Security, and many more programs You can do most things you need to online, but it's not an enjoyable experience. View In Map. I understand your frustration in regards to access to our online banking and mobile app and I'll make sure your comments are passed on to our Digital team. Nontheless I was assurred that that all was now well. I have held a smile bank account for almost 20 years now and I highly recommend it. In regards to the Cookie message, this is something we're still looking into and working to resolve as soon as possible. smile is a British banking brand that operated as a trading division of The Co-operative Bank.It started as the UK's first fully digital bank in 1999, offering full-service current accounts, savings, ISAs, investments and credit cards. I'll make sure your feedback about this process is passed on. Cancelled my overdraft without notice and which made my card decline at the supermarket which was incredibly embarrassing. So my car insurance will now show a failed payment and this could potentially affect my credit score? The reason I'm switching is their online banking site. Apparently they should have sent a text to check but the system is broken today.Lady suggested I leave feedback on the website - click on the link to leave feedback and it says 'Survey is closed' - now I wonder why (clearly no longer want feedback).Whilst we are on it the website says customer services are open 8am-8pm, no they aren't they are now open 8am - 6pm. There are … 121885). Registered in England and Wales No.990937. Another option to manage your account in the meantime is to use online banking via our website. Something is very wrong with the company. Co-op Bank prepares to wipe away its Smile. I will be leaving Smile at the earliest opportunity. Smile are usually quite good at getting back to me. Have tried to call but with 30 -40 min waits to speak to someone it’s impossible to find out what’s going on !After many years with this bank it looks like I’m going to have to change. The available balance you can see online will include any pending card payments you've made on your account. In the meantime, please try an alternative browser. But in the meantime please try an alternative browser or use our mobile app if you can. I have had accounts with Cooperative Bank and Smile Bank for 16 years and have never had a problem with their services. By James Titcomb 30 May 2015 • 20:00 pm . Smile is now the Bank that now wants to make me cry. We wouldn't want to lose you as a customer because of this. Credit facilities are provided by The Co-operative Bank p.l.c. You really have to doubt the sincerity of an organisation that just keeps saying "sorry" without permanently fixing the issues or providing a resilient and reliable system. The difference is night and day, way more features and an app that you can count on working. We're aware of an issue with online banking access and this has been raised with our IT team. If smile is systematically trying to turn customers away well done! เมล็ดนำเข้าแท้ มีแต่ความจริงใจ ยินดีให้คำปรึกษา I've tried Chrome, Firefox and Edge and it happens on all of them! Tried to ring Fraud Helpline - was on hold for 30 mins. Find helpful customer reviews and review ratings for Tinker Bell (Sweeten with a Smile) Money (Coin) Bank at Amazon.com. A day later was told that the cards were unblocked but that if the code was involved I'd need to call customer services. I'm sorry to hear our mobile app and online banking have been unavailable when you've gone to use them. We continue to add more features to the mobile app based on customer feedback and the planned maintenance is allowing us to improve the service going forward. They have closed most local branches and my nearest is now 46 miles away.Reported card fraud a couple of months ago and they still haven't sorted it out, I'm going to have to put on an official complaint. Hi Andrew, I'm sorry you've been left feeling this way and to hear about the experience with one of our advisers. The 386 had been transferred to my new Nationwide account. The Co-operative Bank p.l.c. Please try an alternative browser in the meantime or, if you're registered, use our mobile app. Box 101, 1 Balloon Street, Manchester M60 4EP. You BUNCH OF AMATEURS Cowboys would offer a better banking experience :-(. Thanks - Chris. Alternatively, you can login to online banking via our website to start a live chat or send a secure message. Find helpful customer reviews and review ratings for Minnie - Always Wear a Smile - Coin (Money) Bank for Kids at Amazon.com. If you're unable to print off the PDF statements that are produced via online banking, we cam help you order copy statements To request a copy statement, please start a live chat with us or send us a secure message when logged into online banking. Read honest and unbiased product reviews from our users. Honestly, shocking.For a bank which calls itself an internet bank it’s laughable.Yet again today I am unable to access my account either on the app or website. As a result, you might pause before ditching your brick-and-mortar bank or switching from another online bank. Finally determined that the browser was just exceptionally slow after leaving it loading for more than 20 mins. With Revolut, you’ll get a mobile-only current account and a debit card, but … In my case, with my laptop screen size, it interferes with money transfers/ standing orders, messages (I have one I can't access) and credit card info. The amount of times the app/ online banking is unavailable is quite simply unacceptable these days, it’s not as if they give you a reason to be with them. Used as a second bank for 14 years, but have now transferred the account to Monzo. Both on PC and phone. is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (No. There's a story behind every smile. I tried to remain loyal after many years of loyal banking but they just don’t deserve our custom now. The week’s food shopping delivery for a family of four (I have two young children). I had a thrity minute wait to talk to customer services who were ignorant of the code that was being given for the refusal. Thanks - Michelle, Hi Chris, I'm sorry to hear about the wait time you had when you called us back. If you remain unhappy after a complaint has been closed you can refer it to the Financial Ombudsman. I'll make sure your feedback about the online banking is passed on to our Digital team. I can assure you we take customer feedback & recommendations seriously and we let our customers know when we make any changes to our products or services. We are seriously thinking of leaving as this isn't great is it? The Co‑operative Bank reserves the right to decline any application. Our mobile app is available again now so you'll be able to login. Thanks - Chris, Hi Elsworth, thanks for the 5 star review. They're working to resolve this as soon as possible. Thanks - Chris, Hi Matt, I'm sorry about the issues you've experienced recently and this has caused you to leave. She was THE most irritating person they could muster up to serve customers. Not a good start is it? 161 were here. So we can look to help you further, you can contact us on Twitter/Facebook or you can send a secure message when logged into online banking via our website. I’ve always loved Smile - been with them for 19 years now and never had any problems. Please call our Visa team on 0345 600 6000, 8am-6pm Mon-Fri, 9am-5pm on weekends, so our team can look into this. So far in this Triodos bank review, I’ve only including facts and my personal experience with the company. All it says is ‘no connection try logging in again’ my internet is working fine. Registered in England and Wales No. Used to be a great bank, no problems with online banking at all. Thanks - Chris. I bravely ignored all the negative reviews about Smile (the internet bank!) Thanks - Chris, Hi Andrea, I'm sorry for any inconvenience caused and you're now thinking of leaving. Gave up waiting as seemed a ridiculous amount of time to change a visa verification password.Phoned back only 40 minutes wasted on the phone. After years of ok service, This bank has become as dated and useless as a Blackberry phone. The Co-operative Bank, Platform, smile and Britannia are trading names of The Co-operative Bank p.l.c., P.O. It’s the 1st of the month and I have bills due - how is this even allowed to happen?! Me and the wife have been loyal customers for over 20 years now. Todays issues :- The app isn't working at all and the website advises you of the Cookie policy but when you try to close that message down the site stops responding.Time the Banking Ombudsman took a long hard look at what's going on there are clearly serious problems. About Smile Bank. Tried a card again and to no one's surprise they are still blocked. Our Live Chat team are available Mon-Fri 8am-6pm & weekends 9am-5pm. I'm moving my two accounts to another bank after many years with Co-op and will be glad to see the back of them. It's just awful. ★ ★ ★ ★ ★ (129 Reviews) Quick Results! So you are forced to select the ok for cookies then you lose everything you were trying to do! Despite me telling her i have a screen dump showing my balance at zero and a payment sent to RAC on 25th. 1St of the month and I highly recommend it s food shopping delivery a... Hi Alan, I ’ ve been a customer because of this issue please contact our services... 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