Third Point: Double check the names of the Royalton properties when you reserve (I actually had to change my initial reservation and still got it wrong). After we questioned this, she offered to check us into our original Presidential Suite, and provide us with bracelets to access the Royalton PC restaurants, provided we sign a waiver indicating that by accepting this accommodation we would not make any claims against the property for our obvious inconveniences. The poor staff was there well after dark trying to collect it all. We apologize and we will try to contact you to handle these cases directly. There are 5 restaurants on site, as well as a coffee shop/café and a snack bar/deli. Wenn Sie in einem anderen Land oder in einer anderen Region leben, wählen Sie über das Drop-down-Menü bitte die Tripadvisor-Website in der entsprechenden Sprache aus. Now HK$1,466 (Was H̶K̶$̶1̶,̶6̶2̶9̶) on Tripadvisor: Royalton Splash Punta Cana, Punta Cana. Whilst an apology will not change the outcome of your experience it is our sincerest hope that you will grant us the opportunity of serving you to an experience which will surpass your last. Check-in at the front desk we were directed to was backed up from the front desk to the parking lot (see pics). Alle Restaurants in der Umgebung anzeigen, Alle Sehenswürdigkeiten in der Umgebung anzeigen, Super Hotel für die Familien. Royalton Splash Punta Cana caters to both couples’ and families’ unique vacation needs. Whilst an apology will not change the outcome of your experience it is our sincerest hope that you will grant us the opportunity of serving you to an experience which will surpass your last. He provided two other numbers to call. The line was still long and had not moved, and a bellhop confirmed there was no Diamond Club attendant. We’ll even let you know about secret offers and sales when you sign up to our emails. Here you have to line up at 6:30 am in the morning everyday and wait for the booth to open at 7:00 am to book your reservation, they give you no reservation paper slip or receipt so if they lose your reservation its your word against theirs. We have taken all your comments and have sent them to the general department for a solution as soon as possible. Einige Fotos wurden bereitgestellt von VFM Leonardo. Prices are the average nightly price provided by our partners and may not include all taxes and fees. Overview. We felt sorry for the staff who always had masks on (even outside) and many of whom seemed uncomfortable with guests not wearing masks or social distancing. See 10,988 traveller reviews, 10,650 photos, and cheap rates for Royalton Splash Punta Cana, ranked #46 of 166 hotels in Dominican Republic and rated 4.5 of 5 at Tripadvisor. Animation war super, man musste sehr viel lachen, programm war auch immer super und abwechslungsreich. Immer gute Laune und Unterhaltung am Pool. Provided by verified guests of. Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast. Wir waren mit diesem Hotel sehr zufrieden, Anlage ist toll, Zimmer sind schön und sauber, essen beim buffet war fantastisch und sehr abwechslungsreich .. problem war, wenn man gemeinsam zum buffet ging (ca 5 minuten) und man kam zurück war der tisch abgeräumt und weck, dass war bei mehreren so! Zum einen sind es ein paar nette Leute im Restaurant (von denen ich die Namen leider nicht weiß), die immer lustig sind und doch seriös wirken. We apologize for any inconvenience you may have had during your stay at the hotel. Weitere Informationen finden Sie auf den Websites unserer Partner. Royalton Splash Punta Cana, Punta Cana: See 11,014 traveller reviews, 10,632 user photos and best deals for Royalton Splash Punta Cana, ranked #45 of 165 Punta Cana hotels, rated 4.5 of … Royalton Punta Cana (the Splash is actually "Memories") the service there is also very bad. Ich möchte mich hier extra bei dem Fitness-Team des Royalton-Hotels bedanken (Estefania ist bestimmt eine der besten Joga-Trainerinen in der Welt! Everything you want to do requires waiting longer than expected, buffet always has a wait to get a table, and then inside you have to wait to get anything. Cleanliness 8.1. There doesn't seem to be any animation team and there's definitely no kids club at the moment. Now $171 (Was $̶2̶1̶1̶) on Tripadvisor: Royalton Splash Punta Cana, Punta Cana. I stayed at Riu last year and the resort has tables in the water so that people take their drinks with them whereas here people feel compelled to stick around, making it hard for anyone else to get anything. Ein unvergesslicher Urlaub . Der Wasserpark , die Animationen und Attraktionen sind ein Traum für groß und klein . They lost mine after having waited in line for 40 minutes and carefully repeating which restaurant and time I was booking with the clerk. 11.092 Bewertungen, 10.708 authentische Reisefotos und günstige Angebote für Hotel Royalton Splash Punta Cana. 4.3 Room cleanliness 4.1 Service & staff 4.3 Room comfort 4.2 Hotel condition Expedia Verified Reviews. I would not stay at this hotel again! Hotelservice war auch gut, vorallem ramon bei der splash bar war der hammer, hat immer gute stimmung gemacht bei sonne sowie bei regen! Fifth and Sixth Points: Diamond Club service is a myth. Il est incroyable d'apprendre que vous avez eu un bon retour à la maison et nous aimerions avoir la chance de vous accueillir dans un proche avenir pour nous d'essayer de notre mieux et garder la mise en caisse la meilleure expérience pour vous. B. Dear Atruong863 , First of all receive a warm regard from Royalton Splash Punta Cana. Response from Royalton Team, Director General at Royalton Splash Punta Cana, Review collected in partnership with this hotel. Bei Tripadvisor auf Platz 43 von 164 Hotels in Dominikanische Republik mit 4,5/5 von Reisenden bewertet. Da wären vielleicht tischkarten zum vorteil wo oben steht dass man zurück kommt! The resort and grounds are beautiful. We were never given a map or instructions about eating, or anything! Towels are plentiful and you are not responsible for your towel like other hotels, this is a great feature and other hotels should implement this. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. We were on the first floor and the hallway is nothing but an echo chamber with no noise insulation between the halls and the bedrooms. Prices are calculated as of 9/11/2020 based on a check-in date of 22/11/2020. 5. Now £138 on Tripadvisor: Royalton Splash Punta Cana, Dominican Republic. See 11,015 traveller reviews, 10,637 photos, and cheap rates for Royalton Splash Punta Cana, ranked #45 of 165 hotels in Dominican Republic and rated 4.5 of 5 at Tripadvisor. Are any cleaning services offered at Royalton Splash Punta Cana? Playa Arena Gorda, Punta Cana, La Altagracia, 23000 1-866-599-6674. Is parking available at Royalton Splash Punta Cana? The locals left all of their dirty towels, food trays and drink glasses on the beach in the sand. The attendant at the Royalton Punta Cana Resort said there were no Presidential Suites available, but they could accomodate us for a $40 per night charge for switching (on a $1080 reservation!). Ich kann nicht alle Namen nennen, aber es gibt Mitarbeiter die sehr herausstechen. See more questions & answers about this hotel from the Tripadvisor community. We signed up, parked our car and lugged our baggage to our Suite. Notre objectif principal est de fournir la meilleure qualité de service à nos clients très précieux; cela nous rend si heureux d'apprendre que nous avons atteint notre but et créé de magnifiques souvenirs pour vous tous et que nous resterons pour la vie. We apologize for any inconvenience you may have had during your stay at the hotel. Share. It is an extremely inefficient and disorganized system. Cher invité, Nous sommes très heureux d'apprendre que vous avez passé un très bon séjour avec nous dans notre propriété et nous aimerions vous remercier beaucoup pour le temps que vous avez pris pour nous fournir votre commentaire incroyable de notre propriété. With Stay-At-1, Play-At-2 access to neighboring Royalton Punta Cana, guests benefit from access to additional facilities and services such as the casino and the serene Royal Spa. Diese Version unserer Website wendet sich an Deutschsprachige Reisende in Deutschland. Cordially, Royalton Splash Team. At this point I was about to leave and go elsewhere (I should have). This luxury resort offers the savvy traveler access to a beautiful beach, one of the largest waterparks in the Caribbean, and an abundance of accommodation options with high-quality amenities. It happened because there was no one enforcing the rule of 50% occupancy in the dining hall. I know that this happened to other guests too, as I discussed it with another guest on the flight home. Ganzes. Yes, dry cleaning and laundry service are offered to guests. However, the management is non existent or incompetent. See 11,093 traveller reviews, 10,708 candid photos, and great deals for Royalton Splash Punta Cana, ranked #45 of 155 hotels in Dominican Republic and rated 4.5 of 5 at Tripadvisor. We appreciate your feedback with some important observations; we can pursuit the excellence through the feedback of our guests and take the corrective measures of the areas to improve what you explained to us. Also it's important to highlight, our resort has characterized for delivering excellent customer service, and we can assure you it is not our standard. Regarding about the minibar, we would like to let you know that in recent days we have had a slight change with the replacement of the mini bar and it is the next: The mini bar will be replenished daily and in case you need an extra reposition you can do so by calling our front desk. The lady at the arcade I forgot her name but her picture is attached was so sweet and you could tell she loved her job and talking to people and making their stay even better. While an apology will not change the outcome of your first impression, we sincerely hope that you will give us the opportunity to help you achieve an experience that will outweigh your potential bad times. Ratings based on 357 Verified Reviews . Whilst an apology will not change the outcome of your experience it is our sincerest hope that you will grant us the opportunity of serving you to an experience which will surpass your last. Notre personnel se caractérise pour être charmant, utile et ils font toujours de leur mieux pour créer des expériences incroyables pour nos clients très appréciés, nous sommes très heureux qu'ils étaient à la hauteur de vos attentes, vous pouvez être assuré que tous vos commentaires positifs vont être partager avec eux. Sehr empfehlenswert, Sauberkeit wird hier großgeschrieben. Besonderheiten von Royalton Splash Punta Cana, Beliebte Kategorien für Dominikanische Republik, Highway Macao Playa Arena Gorda, Punta Cana 23000 Dominikanische Republik. You can enjoy a drink at one of the bars, which include 2 poolside bars and a bar/lounge. Stay at this 4-star spa property in Punta Cana. Warm regards from paradise, Royalton Splash Team. As for sleeping.... really hard to do. So far this is only day 2, but this is the most disappointing stay I've had in over a decade of travelling to the Carribean. No alarm clocks either. Food is fine, the wings and fries are good, cant complain. What are some of the property amenities at Royalton Splash Punta Cana? Strand war wunderschön! Die Mitarbeiter sind alle super freundlich, vor allem RAMON FUEGO an der Splash Bar und die Animateure JUAN CHEVERON und PABLO BAPTIST. See 11,093 traveler reviews, 10,708 candid photos, and great deals for Royalton Splash Punta Cana, ranked #43 of 155 hotels in Punta Cana and rated 4.5 of 5 at Tripadvisor. The staff, for the most part, are trying to please the guests, even though English skills are pretty low here. No answer at either number. Auch Carlos und Quandher haben einen excellenten Job gemacht). Does Royalton Splash Punta Cana have any great views? Passion By Martin Berasategui at Paradisus Punta Cana, Kukua Beach Club und Gabi Beach, die sich alle in der Nähe des Grand Memories Splash befinden. People crowd around the bar and bud in all the time. Das Grand Memories Splash ist ein familienfreundliches All-Inclusive-Resort, das Flachbildfernseher, Kühlschrank und Minibar in den Zimmern bietet. From 16 reviews. With diverse dining options, indulge in the romance of the Mediterranean at the resort’s Italian à la carte restaurant, which offers the perfect ambiance for special occasions and celebrations, or embark on a thrilling seafood adventure at the popular restaurant ‘Under The Sea’. Agoda Reviews (16) Booking.com Reviews (139) 7.8 / 10. Read 230 verified reviews from real guests of Royalton Splash Punta Cana Resort & Spa - All Inclusive in Punta Cana, rated 7.0 out of 10 by Booking.com guests. Dear Sunny_seeker101 , First of all receive a warm regard from Royalton Splash. 7. In der Umgebung von Punta Cana gibt es noch weitere verfügbare Unterkünfte. Yes, guests have access to a pool, a fitness center, and fitness classes during their stay. We want to thank you very much for taking a moment of your time to share your feedback on TripAdvisor, even though we have not been able to meet your expectations. Herzlichen Dank dafür! The long list of amenities: a semi-private beach, 10 restaurants, several bars, an indoor/outdoor spa, and an open-air theater -- are designed to encourage guests to… Highway Macao Playa Arena Gorda, Punta Cana 23000 Dominican Republic. Guess what? We've been to both Memories Splash and Royalton beforehand. LifeGuard Juan (Turm #2) am Strand hat standing für unsere Sicherheit gesorgt and geholfen, falls es nötig war. Die Yoga Stunden mit Carlos waren sehr entspannend ‍♀️... Auch die bootcamp Stunden mit Alexis sind sehr zu empfehlen.... Ramon von der poolbar ist der beste und freundlichste barkeeper im ganzen hotel. Carr. Dear n3ssav, We love to know that you had a fantastic time, and that we could exceed your expectations, especially with our service. Popular attractions Hard Rock Golf Club at Cana Bay and Arena Gorda Beach are located nearby. Nearby attractions include Arena Gorda Beach (0.7 miles), Sky Casino Punta Cana (0.2 miles), and Punta Blanca Mall (0.5 miles). restaurants) is another mess, at other resorts where I stayed a week they let you book 3 specialty restaurants such as Japanese, Italian, Mexican per week. Service 6.4. 4. Mit ein paar kleinen Ausnahmen gab es kaum Beanstandungen (Wir haben standing weniger Handtücher im Zimmer bekommen und der Shuttle-Service zu Royalton war ab und zu nicht pünktlich). Royalton Splash Punta Cana Resort & Spa - All Inclusive Reviews 4.0 out of 5.0. Enjoy free WiFi, free valet parking, and an outdoor pool. Royalton and went to the Diamond Club. Spanish speakers seem to be served faster than English speakers. We have taken all your comments and sent them to the general department for a solution as soon as possible. However, we understand that individual tastes are not common and that not everyone enjoys the same kind of food. My family and I travel to the carribean every year since 2007, mostly to Cuba. The staff speaks multiple languages, including English, Spanish, and French. Beanspruchen Sie Ihren Eintrag kostenlos, um z. Rating. Which languages are spoken by the staff at Royalton Splash Punta Cana? Insgesamt ein sehr schöner und abwechslungsreicher Urlaub. Well, I had booked a Presidential Suite at the Royalton Splash, so there must be a front desk at the Royalton (these are two sister properties linked by the water park). Royalton Bavaro is a sprawling luxury all-inclusive resort in Punta Cana, on one of the finest beaches in the Dominican Republic. Stay tuned for the rest of this review... Dear sjp3003 , We apologize for the inconvenience you are currently experiencing at the hotel. So beeinflussen an uns getätigte Zahlungen die Reihenfolge der angezeigten Preise. Most Popular Landmarks . Save. Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay. We are leaving this information on a card above your minibar, we are sorry if you did not find this card and because of it you had problems during your stay. 2. Prices are calculated as of 28/12/2020 based on a check-in date of 10/01/2021. Taxes and fees that are shown are estimates only. Die Preise wurden am 21.12.2020 bei einem Ankunftsdatum am 3.1.2021 errechnet. First Point: No social Distancing! Royalton Splash Punta Cana Resort & Spa - All Inclusive offers its guests a full-service spa, a complimentary water park, and a waterslide. If you are hungry at night you need to go to the other resort. Conveniently located restaurants include Toro, Dinner in the sky Punta cana, and Restaurant El Pescador. I suspect that management figured they could make a quick buck filling up the place with locals as the tourist are not coming down to the resorts. It is also worth mentioning that our Executive Chef works hard to make an extensive and varied menu of luxury dishes, and he usually accomplishes this goal for all our guests. 11.056 Bewertungen, 10.683 authentische Reisefotos und günstige Angebote für Hotel Royalton Splash Punta Cana. Stefano Sturni Resorts Manager Royalton Punta Cana Resort & Memories Splash Resorts. On my walk on the beach NONE of the other hotels had the same over capacity issue that our hotel encountered. From what we saw of their section of beach, she seemed correct. 3. Your comments are very important to us and it is through them that we have the opportunity to improve the quality of our service and to keep developing our products and services. The attendant clarified we needed to go back to the initial front desk as our room was not at the Royalton, but at The Royalton Splash. The staff is what makes this a nice resort. The a la cart (specialty. Now £134 on Tripadvisor: Royalton Splash Punta Cana, Dominican Republic. Royalton Splash Punta Cana, Punta Cana: See 11,003 traveller reviews, 10,625 candid photos, and great deals for Royalton Splash Punta Cana, ranked #45 of 162 hotels in Punta Cana and rated 4.5 of 5 at Tripadvisor. 11,084 reviews. The World's #1 Choice for Booking Accommodations We are delighted to read that our facilities and services offered by our staff were to your fullest satisfaction. A computer station is on site and WiFi is free in public spaces. When I checked into my family suite there was only pop in the fridge. The bad: Check in took almost three hours! We have taken all your comments and have sent them to the general department for a solution as soon as possible. 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