One of the best conventions I’ve had the pleasure of attending in the UK.. Staff are always on hand to help and are always friendly. Due to the Covid-19 pandemic, the UK Lucifer convention, which was set to take place on April 3-5, has been postponed to a later date. The customer service this company offers is worse than a 5 year old food critic.Sean will claim everyone is “rude” when they complain - please refer to all other 1 star reviews his responses are all the same - then he will just ban people because they have the gaul to respond to his passive aggressive emails with anything but cloying love.The refund process over the cancellation of these events due to the pandemic (yes, cancellation. He has handled this dreadful 2020 with a level of service that you wouldn't get from anyone else. People who have contacted him politely asking for a refund are being told they are being "rude" then immediately banned from all future conventions. See a pattern there? Some other convention companies are not offering the option of refunds (again, because legally they do not have to) and yet they have not been subjected to the same personal attacks on social media such as those I have read which Sean has had to face. The Starfury is a sword that, when swung, will summon a star from the sky. As your review was quite general about your dissatisfaction with the customer service, I checked through our records to find any communication or complaints we had received from you to find what your specific issue had been. When Sean (for those who don’t know, he runs these events) discovered people who are understandably annoyed at Starfury were giving him bad reviews he went straight to his Facebook pages, acted like he was being victimised by the villains of the day, and asked people to give him better reviews. How can that be topped? None at all. I genuinely can't find anything negative to say. In the lead up to LUX 2 and with the event date changes due to COVID, Sean Harry always kept the attendees updated and informed in an honest and transparent manner across multiple social media platforms. I have been attending events all over the world for 30+ years, and without a doubt this company has provided the worst customer service I have ever experienced. Sean Harry, the childish face of Starfury. 100% recommend!!! Starfury has always been inclusive and orientated as far as possible towards the fans.Sean has always been very clear about the refunds due to the date changes forced on him by covid. Full refunds have been offered for all the postponed events if the ticket holder can’t make the new dates. It seems everything is about how much attention he can get and how many people he can get to feel sorry for him. Sean Harry, the childish face of Starfury. Show this when you arrive at the event to collect y I look forward to the 2021 conventions as long as it is safe to do so. Best prices, best guests and offers the best weekend you’ll ever have!! I look forward to coming to a future Starfury event! I genuinely can't find anything negative to say. If you aren't checking his Twitter feed every 5 minutes and miss something and dare ask about it, he'll go off on you like no tomorrow. Excellent weekend conventions (there’s a reason why Starfury are the last company offering these types of events) and prompt refunds. Posts about Starfury Conventions written by streaktales. He is not legally obliged to offer any refunds due to the scheduling changes, and yet he is acutely aware of the situation and trying to be as user friendly to the fans as is possible. I wish I were joking, but he's that nuts.I am more than happy to never attend another Starfury convention until they ditch Harry and get an adult in charge of communication and customer service. When you offer the same events yearly and *postpone* this years ones that is exactly what it is) has been ridiculous. Excellent weekend conventions (there’s a reason why Starfury are the last company offering these types of events) and prompt refunds. Starfury is an excellent, decent & reliable fan event company! When the unfortunate cancellation had occurred, my refunds were dealt with very swiftly, or I had the opportunity to change my order, I had done both, again no effort was needed.I understand that negative reviews have been left, but everyone has off days and can lose their mind and say and do things that are not right....but anyone can be like that!! As per previous review - I have been advised by Starfury that I am barred for purchasing any further tickets from them and barred from attending any future events after asking for a refund for tickets for the Lucifer concention, … Aimee Garcia, Lesley-Ann Brandt, Kevin Alejandro, Ildy Modrovich, Joe Henderson, and … Please consider that just because your experience has been different it is not evidentiary of everyone’s, neither is it okay to dismiss claims based simply on Sean’s word that everyone has been rude or threatening. Check out the other 1-star reviews, they are pretty telling.What they really need is a real customer service director who informs and updates customers and who runs their Facebook group. Starfury Conventions has announced a special Torchwood convention that will take place November 15-17, 2019, at the Renaissance Hotel at Heathrow in London, England. 1-3 May 2020 at the Hilton Metropole Hotel Birmingham, Elseworlds celebrates the worlds of DC. The Starfury cape is also animated, similarly to the Fire cape. The starfury staff is an upgraded starfire staff, a two-handed magic weapon. Everyone knew it was just a fun post by someone who wanted to see that actress. Starfury is about fun, friendship, and inclusion; there is a genuine Starfury family that has built up over the years.I buy tickets for events before any guests have even been announced because I know that I am guaranteed to have a fantastic time. The starfury cape is a hybrid cape made by adding a starborn diamond to a starfire cape. I waited 4 month to ask for refund and if the email had Said at the end of October like they said I wouldn't have sent the email until then. Most of the galleries are password protected. He'll attack and insult his customers then when he receives a backlash from it, he takes to his Facebook page making himself out to be a "victim" and then claims he's gotten "death threats" so people feel sorry for him. He has given full refunds, and has kept us informed at every step of the way. He then threatens to not have any more conventions because "woh is him" for having to deal with CUSTOMERS, omg! If any event guests have to cancel - even at the 11th hour - he pulls something incredible out of the bag. GROW UP!There are now people asking for refunds due to some COVID related re-bookings. What this means for you? They are one of the few con companies I’d trust completely in organizing the best cons and make sure the attendees as well as the guests are going home with an amazing experience. See a pattern there? Been going to Starfury conventions for the past 2 years! He'll attack and insult his customers then when he receives a backlash from it, he takes to his Facebook page making himself out to be a "victim" and then claims he's gotten "death threats" so people feel sorry for him. It is run how any normal person would want to run a company. I’ve been to other conventions before and I always have an amazing time. Check out the other 1-star reviews, they are pretty telling.What they really need is a real customer service director who informs and updates customers and who runs their Facebook group. I waited 4 month to ask for refund and if the email had Said at the end of October like they said I wouldn't have sent the email until then. If there's one thing to look forward to, after the pandemic has finished it's destruction, is the opportunity to attend a Starfury Convention.I have attend several over the last 12 years or so and, without hesitation, can declare the events have given me the happiest, most memorable, exciting experiences of my life.The head of this organisation, Sean Harry (a most delightful chap), has assembled a fantastic team who work hard to ensure attendees have the most wonderful weekend meeting their heroes, in the safest and well organised environment.Whether your favourites are DC, Marvel, Buffy, The 100, or any other cult show or movie series, Starfury cannot be beaten for variety, quality and, without doubt, value for money.Among other wonderful celebs, I'm meeting Stargirl next year! If I was to rate the event itself it’ll be 5 stars, but that’s not how this works because the event is not a vacuum. He has given full refunds, and has kept us informed at every step of the way. Starfury Conventions announced Friday in a Facebook Live that the convention is now set to take place on June 11-13, 2021 at the Hilton Metropole Hotel in Birmingham. I have felt completely up-to-date through regular emails to me as a ticket holder, posts in each event’s Facebook group, tweets and live video updates regarding what’s happening with all the events. During COVID, emails were answered quickly and the refund, due to one member being unable to make the new dates, sent quickly as promised. It’s sadly incorrect, I gain nothing by telling the truth about my terrible experience with your customer service.I have no desire to contact you again, I have spoken to your company enough and am tired of the terrible, passive-aggressive customer service where you will pretend to be a victim.Heads up to those who are surprised about the 1 star ratings. I feel valued as an attendee by Starfury. I want to review starfury ultimates and I want to review it in an unbiased way as I always try to. Best prices, best guests and offers the best weekend you’ll ever have!! Meet actors from your favourite TV shows and movies at Starfury Conventions! News - Starfury Conventions Lucifer : a convention for the show will be held in 2019 After mobilizing themselves to save Lucifer from canceling and successfully winning their case, fans of this show about the devil will have a new reason to rejoice. 100% recommend!!! © 2021 Trustpilot A/S. GROW UP!There are now people asking for refunds due to some COVID related re-bookings. When you offer the same events yearly and *postpone* this years ones that is exactly what it is) has been ridiculous. Not once have I had occasion to be disappointed with any of their policies, decisions, events, communication, clarity and transparency. As once again, anyone airing the truth of their experiences was being “rude” and risking his events.The truth is, the events themselves is great but everything about the customer service experience if you have any problems is terrible.Everyone who has had a negative experience with the company has the receipts too. An expectation that you respond in a single, random week if you want the refund. Questioning people and standing up for ones self is not rude Starfury. Do you agree with Starfury Conventions's TrustScore? No wonder people are afraid to ask questions in their Facebook group with bullies like that "in charge".What I couldn't believe is that last year someone had made a joke (yes a very clear joke) about "tying up Aimee Garcia and bringing her to the convention". I cannot wait until next year when the conventions can take place once more and we can all return to the fun and games that is a Starfury Convention. © 2021 Trustpilot A/S. For the best experience and greatest memories, Starfury lead the way. The first time attending was a one day pass and I was a novices, it was the first convention I had ever attended, have been coming to Ultimate even since and have booked to go LuxI have always met and made new friends Unfortunately due to a clash in my diary had to cancel Ultimates Agents Assemble, I request a refund which was processed within hours of my request If dates change again I won’t hesitate in booking again. Some self entitled individuals have responded to this with nothing but vitriol (though in their warped minds I sure they see themselves as having been absolutely justified) and then act all surprised when he doesn’t want to have to deal with them again! I look forward to the 2021 conventions as long as it is safe to do so. I didn’t want to wait too long and be inconvenience to you once the refund period was done But Thank you for processing it anyway I now that you guys are busy and working hardAfter that I was banned it's also ridiculous to say I didn't wait. April 9th - 11th, 2021Hilton Metropole Hotel, Birmingham INFORMATION: Please be aware that tickets are collected at the event. The damage caused by the falling star is approximately 45-58. During COVID, emails were answered quickly and the refund, due to one member being unable to make the new dates, sent quickly as promised. Starfury is an excellent, decent & reliable fan event company! With the postponement of events due to the current situation, I will not be able to attend 2 out of the 4 Starfury conventions that I had planned for this year. Been going to Starfury conventions for the past 2 years! I can only assume that you have chosen to make this review using an alias, or have not actually attended one of our events, but if you do want to contact us directly about your specific issues then hopefully they can be resolved. As your review was quite general about your dissatisfaction with the customer service, I checked through our records to find any communication or complaints we had received from you to find what your specific issue had been. People who have contacted him politely asking for a refund are being told they are being "rude" then immediately banned from all future conventions. But what Sean has said is that the last 4 guests are all from a 'different TV franchise'. I just did not believe them. Starfury always informed me about everything new and was very quick to refund me everything. The place to buy tickets for all your Starfury events. The Ultimates! Show this when you arrive at … One of the best conventions I’ve had the pleasure of attending in the UK.. Staff are always on hand to help and are always friendly. I’ve been attending Starfury conventions since 2016 and it’s always a fun weekend. Very prompt refund experience. Even if they had said I need to wait 2 more weeks I could have waited I didn't need the money Urgently but sadly this is what happened Ps that was all my follow up email there was no rudeness I can prove it with screenshots. The Starfury is very useful for defeating large hordes of enemies, thus making it useful during Blood Moons or Goblin Invasions. It also does not make you a victim, anymore that anyone who work customer service is a victim when a customer doesn’t like the service provided.Before this experience I would have recommended this event to everyone, unfortunately now I cannotIn reference to the Starfury response: people change their last names, the implication that I have neither attended your event or never contacted you is helpful for you to dismiss the complaint. The password is printed in the black and white event schedule. If you ask for it before hand you are told you are “risking the companies finances” - like you personally are responsible for potential financial ruin. After quite a long break from them (life and work got in the way!) I've been going to Séan Harry's Starfury conventions for over twenty years, and have never had anything but a fantastic time. If any event guests have to cancel - even at the 11th hour - he pulls something incredible out of the bag. Videos, trailers and mini documentaries from the UK's top organisers of genre TV conventions. Bear witness to this historic spectacle in 2020! All rights reserved. They are one of the few con companies I’d trust completely in organizing the best cons and make sure the attendees as well as the guests are going home with an amazing experience. Even his moderators need to step down and let people who aren't whiny children step up and do things in an adult manner, they have treated members of the group like garbage, insulted and attacked members (including new members of the group) and have acted as bully "keyboard warriors" on many occasions. Everyone knew it was just a fun post by someone who wanted to see that actress. 8,754 Followers, 239 Following, 2,614 Posts - See Instagram photos and videos from Starfury Events (@starfuryevents) Unfortunately for me I can no longer attend the new dates and my refund was proceed in a timely and efficient way. After placing your order you will receive a confirmation email. The event, “Miracle Day Returns,” was announced Saturday via Starfury’s official Twitter. I feel valued as an attendee by Starfury. Please consider that just because your experience has been different it is not evidentiary of everyone’s, neither is it okay to dismiss claims based simply on Sean’s word that everyone has been rude or threatening. It’s sadly incorrect, I gain nothing by telling the truth about my terrible experience with your customer service.I have no desire to contact you again, I have spoken to your company enough and am tired of the terrible, passive-aggressive customer service where you will pretend to be a victim.Heads up to those who are surprised about the 1 star ratings. Starfury Conventions is a company that run several yearly science fiction conventions in the United Kingdom, as well as conventions for other genres. I was refunded in a swift and professional manner, in regards to both event tickets and photo ops. The first time attending was a one day pass and I was a novices, it was the first convention I had ever attended, have been coming to Ultimate even since and have booked to go LuxI have always met and made new friends Unfortunately due to a clash in my diary had to cancel Ultimates Agents Assemble, I request a refund which was processed within hours of my request If dates change again I won’t hesitate in booking again. Starfury Conventions is a company that run several yearly science fiction conventions in … Many thanks for your comments, and I am very sorry to hear that you had an unfortunate experience and that our standard of service fell short. Very prompt refund experience. It can be reclaimed for a 100,000 coin fee from Diango. However, Sean (apparently lacking in any sense of humor) actually saw this as a real "threat" that Aimee would be kidnapped (No, i'm not joking) and dug through all of social media to find out who that person was who posted it and STALKED that person to make sure they were banned from all conventions. Even his moderators need to step down and let people who aren't whiny children step up and do things in an adult manner, they have treated members of the group like garbage, insulted and attacked members (including new members of the group) and have acted as bully "keyboard warriors" on many occasions. Starfury is alone in this business; it’s competitors are so far behind with their customer service, organisational ability, and general perceptiveness, intuition and common sense. Séan himself is a big fanboy like the rest of us, and he is all about making sure that people have a great weekend. When Super-Heroes and Super-Villains are forced to unite, they become The Ultimates! Having requested such a refund I can attest to a quick and smooth procedure. So, on Friday the 15 th of April, after writing on my thesis, I hopped onto a train to London, and there I met up with Nikky, the other Belgian fan, and we headed towards our hotel in Heathrow before going to registration at the convention. I have been attending Starfury conventions since 2017. This is the pre-hardmode version of the Star Wrath. How can that be topped? We will not under any circumstances reveal any information about our users to any 3rd party company nor individuals. Many thanks for your comments, and I am very sorry to hear that you had an unfortunate experience and that our standard of service fell short. Absolutely a great company with a good understanding of what their costumers/attendees want! You will not receive a physical ticket in the post. Every event has ran so smoothly and I’ve made so many friends at the events. No wonder people are afraid to ask questions in their Facebook group with bullies like that "in charge".What I couldn't believe is that last year someone had made a joke (yes a very clear joke) about "tying up Aimee Garcia and bringing her to the convention". Here you can purchase digital downloads. Sean is an amazing organiser — he’s legend! I just did not believe them. The update sent out does clearly state that the refund period for Elseworlds is being held at the end October, (not true you can check) and it is disappointing that you could not wait until thenI felt I need to respond so I reply.....Am sorry for disappointing you but the email that was sent out says in mid October. June 11th - 13th, 2021Hilton Metropole Hotel, Birmingham INFORMATION: Please be aware that tickets are collected at the event. The first 24 hours involved prize pooches and daleks with handbags, as I wrote the other day. However I have never been on the receiving end of any kind of abuse etc from anyone involved with Starfury that's why I am going to four of their events next year!! After placing your order you will receive a confirmation email. Starfury always informed me about everything new and was very quick to refund me everything. In this uncertain world, I am now extremely careful who I book with or purchase from - but I have absolutely zero hesitation in booking with Starfury because I know they will look after me with dignity and respect. I have felt completely up-to-date through regular emails to me as a ticket holder, posts in each event’s Facebook group, tweets and live video updates regarding what’s happening with all the events. Some other convention companies are not offering the option of refunds (again, because legally they do not have to) and yet they have not been subjected to the same personal attacks on social media such as those I have read which Sean has had to face. 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